Home Visits

We do provide a home visiting service for those patients who are too ill or too frail to attend the surgery.

If you require a home visit please (except in genuine emergencies) try to telephone us before 10.00 am as this helps our Doctors to plan their time efficiently.

Please be prepared to give the Receptionist a brief outline of the problem as this helps us see the most appropriate cases first. Please note that our Receptionists will only add visit requests to our daily visit list, ultimately it will be the Doctor who decides if your request for a visit is appropriate. If they decide that it is not appropriate for you to be visited at home, you will notified by telephone and informed that you will need to attend the surgery to be seen.

Our home visit guidelines are as follows:-

GP visit recommended - Home visiting makes clinical sense and is the best way of giving a medical opinion in cases involving the terminally ill or the truly housebound patient for whom travel by car would cause a significant deterioration in their medical condition.

GP visit may be useful - Following a conversation with a Health Professional, it may be agreed that a seriously ill patient may be helped by a GP’s visit.

GP visit is not appropriate - In most of these cases a visit would not be an appropriate use of your GP’s time or best for the patient, for example:

Heart attack; severe crushing chest pain; breathlessness; fitting; collapse; unconsciousness; heavy bleeding etc; In this case it is essential to get the patient to hospital as soon as possible and the correct approach is to call ‘999’ for an ambulance.

Common symptoms of childhood: fevers, cold, cough, earache, headache, diarrhoea/vomiting and most cases of abdominal pain. These patients are usually readily transportable and able to travel to the surgery.

It is also likely that they would be assessed & treated more rapidly and effectively by attending the surgery, rather than waiting for a doctor to visit.

Please note: it is not harmful to take a child with fever outside.

Adults with common problems, such as cough, sore throat, influenza, general malaise, back pain and abdominal pain are also readily transportable to the Doctor’s Surgery.

It is not the Doctor’s role to arrange or to be responsible for transport to the surgery - It is the responsibility of the patient, relative or their carer to do this.

Summary: Home Visits are reserved for those patients who are too ill or too frail to attend the surgery. They are not a way for patients to resolve personal transportation problems. If a lack of transport is the only reason for requesting a home visit, then your request will almost certainly be considered as inappropriate, logged accordingly, and you will be asked to come to the surgery to be seen.   Continuation of inappropriate requests may lead to you being removed from our register.

Bear in mind that in the time it takes a doctor to visit a patient at home, four patients could have been seen at the Practice.


My Health Online

My Health Online is a service provided by National Wales Health Informatics Service that allows you to access your practice online. My Health Online includes a number of optional features, including:

  • Checking, booking and cancelling appointments.
  • Checking your medication and ordering repeat medication.
  • Updating your contact information, including mobile phone number and email address.
  • Sending messages to your practice, so avoiding the need for a phone call for routine enquiries.

Your practice may not offer all these features. Ask your practice which ones are available.