Zero Tolerance Zone
The Doctors at Narberth Surgery are committed to ensuring the safety of staff and their patients.
As a Practice we support the NHS ZERO TOLERENCE ZONE campaign and make it absolutely clear that individuals who behave violently or abusively, whether physically or verbally to staff or to patients, will not be tolerated on the premises,
We view this behaviour as totally unacceptable and any individual behaving in this manner will be prosecuted.
We operate a written policy for dealing with violence, including verbal abuse over the telephone.
Any registered patients acting in a violent or abusive manner may be removed from our practice list with immediate effect.