Narberth Patient Participation Group

What is a PPG?

Every PPG is unique, evolving to meet local needs. Most commonly, they work with their practices to offer the patient perspective on the services that are provided. PPGs also help to improve communication, to encourage patients to take more responsibility for their health and to provide practical support.

Patient participation is:

Patients working with a practice to:
Contribute to the continuous improvement of services;
Foster improved communication between the practice and its patients;
Help patients to take more responsibility for their health; and
Provide practical support and help to implement change.
Varied to suit local needs
Each group determines its own activities according to the needs of the community and the practice itself.
Based on co-operation
PPGs work by building a relationship between the practice and its patients that breaks down barriers and shares information.
PPGs can develop to influence the wider Health Services most notably the decisions that are made on behalf of patients about the services that are to be available to them.

Patient participation is not:

A forum for complaints - Clear ground rules are needed to ensure that PPG members do not use the PPG as a vehicle to resolve their own personal issues (however, PPGs often lead to a reduction in the number of complaints overall).
A doctor’s fan club - In order to be valuable, PPGs must have the confidence to challenge the practice in line with the critical friend model.
A time consuming activity for practice staff – Some effort is required to get PPGs going but thereafter they should be self-organising, patient led and will often undertake activities that save the practice time.

Benefits of a PPG:

Good for patients because:
Patients will be more responsible for their own health
Patients will have a better understanding and knowledge of the practice and its staff
Patients will be consulted about arrangements for their primary healthcare before decisions are made
Patients will benefit from improved communications with staff
Patients will have a forum to suggest positive ideas and voice concerns

Good for practice staff because:

GPs and their staff will be able to plan services jointly with patients in order to increase effectiveness
They will be able to help patients with non-medical and social care issues
They will be able to get help from patients in meeting targets and objectives
They will have a forum to voice concerns ideas and suggestions to patients
They will get close to the community for whom they care

Good for community because:

Patients will have an organisation through which they can identify their own needs
Patients will be able to get an idea of what is needed to improve healthcare and make sure that the patient view is always represented
Patients will maintain an open dialogue with GPs and other healthcare professionals
The purpose of the PPG, which is run by patients, for patients, is to encourage and strengthen their relationship with the practice. An aim of the group is to bring about potential improvements in the patient experience through regular, constructive debate with the practice.
Are you interested in finding out more about Narberth Surgery?
Would you like to influence the development of local health services?
Narberth is keen to set up a Patient Participation Group, so why not come along to our open evening to discuss your ideas and hear about planned changes.
A time and date will be arranged once a number of people have expressed an interest.

If you think that you can contribute (perhaps you represent a patient group such as Carers, young mothers or the elderly) and you would like to be considered, please collect a form from Reception

My Health Online

My Health Online is a service provided by National Wales Health Informatics Service that allows you to access your practice online. My Health Online includes a number of optional features, including:

  • Checking, booking and cancelling appointments.
  • Checking your medication and ordering repeat medication.
  • Updating your contact information, including mobile phone number and email address.
  • Sending messages to your practice, so avoiding the need for a phone call for routine enquiries.

Your practice may not offer all these features. Ask your practice which ones are available.